Complaint: To refund money back cause of flight cancellation during Covid-19

on 13 May 2020 about Mastercard in category Payment Providers

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My complaint:

I paid my flight booking total 39596.94 THB via KTC Mastercard. to GO TO GATE but my JEJU Flight 7C 2204 was cancelled cause of Covid-19 pandemic situation, I tried to contact to inform my flight cancellation to GO TO GATE to ask for a refund but up until now GO TO GATE has always kept no response to me then pls. manage to refund me back cause of my flight cancellation so!

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Justified complaint?

Suggested solution:

GO TO GATE should refund back my money to my KTC Mastercard for my JEJU flight cancellation as soon as possible cause of Covid-19 pandemic situation !!

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