Mastercard complaint: Seller sent item damaged. Bank won’t open dispute.

Name: Seller sent item damaged. Bank won't open dispute.
Item: Mastercard
Author: Christopher

Open 11 May 2021 201 views Payment Providers

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Filed 11 May 2021 by Christopher

Seller sent item, which was damaged. Seller refused to issue a call tag or shipping label. Barclay won’t open dispute. I’m stuck with a damaged item and a $980 Mastercard charge.

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Case details

Status: Open
Company: Mastercard
Filed: 11 May 2021
Desired resolution: Credit my account for the refund; bill seller for return shipping.
Problem: Bank refuses dispute over damaged item
About: online purchase
At stake: $980

Progress

Filed
Company notified
Company replied
Resolved

11 May 2021 Complaint filed and published
11 May 2021 Message from Bizzy: we notified Mastercard about this complaint.

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Wronged by Mastercard too?
Make it sting!