My complaint:
Issuer : RAMEZ RASHED KELLINNI
Submission date AUG !, 2021
Name of person. : RAMEZ RASHED KELLINNI
Email : ramezkellinni@yahoo.com
Airport lounge name and terminal : Dubai int’l airport. MARHABA lounge
Customer name. RAMEZ RASHED KELLINNI
Payment card number : 546350. 3579
Date and time of visit. July 23. 2021. @ 19.30
Air carrier and flight number. Emirates. EK 925
Batch number DCC
Voucher number. 1542
Description
Upon arrival at Marhaba lounge and present my credit card, the customer service said that the system reject the card . Reason : the bank blocked the access to the lounge! I called the call center and explain to them the embarrassing situation, they did check and said that there is no error into the system
I asked the Lounge customer service to recheck since i used the card minutes before at Duty free shop
They did check on another screen and the reply was the same : The bank blocked your access to the lounge
Since I was with my family we used my son master card and paid DHS 246.75. Env to USD$ 71.21
Upon my return we made a complain to the Lounge HO, but there reply was the same: pls refer to your bank
I am here by requesting the bank to refund this amount and explain the reason why I have been facing such situation????
N.B. I made a complain at EL Rehab branch and attached copy of the payment receipt. copy of Lounge HO reply
Regards
Suggested solution:
Refund the fees paid at lounge
