My complaint:
Some items were ordered on May 30, 2020 online and payment was made using my Meezan Bank, Pakistan, MasterCard. The items costed Pak Rs. 1747.65-. One day later Rs 16055- were deducted from my account without my ation by a fraudulent transaction. I called the Meezan Bank immediately to get information about this deduction and for refund but the Bank did not have more information why such amount was deducted without my ation or permission. On the Bank suggestion, I canceledblocked my card. I also complained on Meezan Bank App with no positive answer.
Normally whenever one purchases anything online and make online payment using debt or credit cards, for all other cards from other banks, the bank makes the ation from the customer (such as sending one Time Password, etc.) before payment deduction whether it is a secure or unsecured site. The card number information is available to several companies and and the card can be misused several times in absence of ation from customer.
I would like to know the progress of refund and get the answers for the following points.
1. why the payment was made by a fraudulent transaction without ation from the customer about the company and amount to be deducted.
2. Was the payment made of Rs 16055- was to a mail order company or was made to fake duplicate card used at the point of purchase.
3. The mail order company promised to refund the payment (as they say in their e mail, suggesting 20 to 25 days, which proved to be wrong, since no refund has been made after 25 days) and no items has been received.
The Mastercard and the Meezan Bank, Pakistan are again requested to get the refund so that fraudulently charged amount can be recovered and deposited to my account.
Thank you for your cooperation.
M. Abdullah Khan so Dr. Hasan M. Khan
Ac no. 0706 0101000961 (Meezan bank, Peshawar Pakistan)
Tel. 0092 314 9177885, 0092 331 9033966
Suggested solution:
Get the refund for the fraudulent transaction made on my Master Debt Card