My complaint:
Capital one is refusing to assist me with a scam for a purchase of 9449 from a purchase from ox border.com this was a pool that I purchased on May 22nd that was supposed to have been received in June I still have yet to receive it I have requested this order to be canceled I have requested for a refund they send a tracking number that shows it has not left China they are refusing to send a refund and capital 1 is refusing to assist although I have sent them all of the verifications and they are aware that the company has sent tracking Information for a pool that is supposed to weigh 80 pounds but on their shipping label it weighs less than a pound however the tracking shows it still hasn’t left China they only sent that so that they could show that they have sent an item however they have not
Suggested solution:
Capital one needs to refund me my money