Complaint: Capital one disputes

on 30 July 2020 about Mastercard in category Payment Providers

New complaint
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My complaint:

Capital one is refusing to assist me with a scam for a purchase of 9449 from a purchase from ox border.com this was a pool that I purchased on May 22nd that was supposed to have been received in June I still have yet to receive it I have requested this order to be canceled I have requested for a refund they send a tracking number that shows it has not left China they are refusing to send a refund and capital 1 is refusing to assist although I have sent them all of the verifications and they are aware that the company has sent tracking Information for a pool that is supposed to weigh 80 pounds but on their shipping label it weighs less than a pound however the tracking shows it still hasn’t left China they only sent that so that they could show that they have sent an item however they have not

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Justified complaint?

Suggested solution:

Capital one needs to refund me my money

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1 year ago - We have posted a tweet about your new complaint about Mastercard

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