Mastercard complaint: I was debited twice in a month

Name: I was debited twice in a month
Item: Mastercard
Rating: 1
Author: Patricia Udeme

Open 30 Apr 2020 462 views Payment Providers

Filed 30 Apr 2020 by Patricia Udeme

On 30th April by 3.13am, I got debit of 6,084.00 naira POS PURCHASE NETFLIX.COM 866-579-7172.

Same 30th April by 9.23am I got another and I was debited again 6,084.00 naira POS PURCHASE NETFLIX.COM AMSTERDAM.

That to me is double billing and I don’t know why it should be so.

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Case details

Status: Open
Company: Mastercard
Filed: 30 Apr 2020
Rating: 1/5
Desired resolution: I want a refund of the excess billing or it should be carried forward to the next month. I also need to be notified of the action taken. My email address is [email protected] Thanks while I look forward to your assistance.
Problem: Debited twice on the same day
About: streaming subscription
At stake: 6,084 NGN

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