Mastercard complaint: I was debited twice in a month

Complaint from Patricia Udeme reported on 30 April 2020 about Mastercard

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My complaint:

On 30th April by 3.13am, I got debit of 6,084.00 naira POS PURCHASE NETFLIX.COM 866-579-7172.

Same 30th April by 9.23am I got another and I was debited again 6,084.00 naira POS PURCHASE NETFLIX.COM AMSTERDAM.

That to me is double billing and I don’t know why it should be so.

Suggested solution:

I want a refund of the excess billing or it should be carried forward to the next month.
I also need to be notified of the action taken.
My email address is patricia_udeme@yahoo.com

Thanks while I look forward to your assistance.

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