Marco’s Pizza complaint: Manager

Not this will make any difference whatsoever. Things like these never get address because of the society of Karen’s. I never complain but, today I will. I will NEVER order from your store again. When I was given a family sized bowl of lettuce I decided to give your Haughton 5215 store a call. This was the 4th time our salad dressing, chicken, feta cheese, and/or sardines were forgotten from our salad. I know sardines are gross but my hubby loves them. I finally decided this warranted a reason to call and complain. I was given a bowl of lettuce. A large family sized crisp bowl of JUST lettuce. Not a single veggie. Not morsel of feta cheese, no chicken, no sardines , no protein, only lettuce. I am completely serious when I say it was JUST lettuce. When I phoned the store I encountered a woman that you could immediately tell when she answered the phone was not happy with her career choice. She may have been exhausted from dealing with all the complaints but, who knows. I think she was rudest person I have ever encountered in my life. I’m a nurse and a business owner so, I have encountered many people that are not in the greatest of moods. When I realized I was getting nowhere with this delightful woman, I asked to speak to the manager I was told she was the manager. I knew I was doomed after that. We would order food from your establishment weekly. Several times I paid for extras, for the things I enjoy. Weather it be extra dipping sauce, protein, or even a drink and it they were forgotten. Stuff happens but it has becoming a frequent occurrence. I paid for both chicken and sardines. I was told by the manager I had to come to your store to pick up the veggies, chicken, and they were out of sardines. COME TO THE STORE! I paid the 4.50 for delivery fee and tipped my driver. (I tip drivers well) When asked for a refund on my bowl of lettuce. I was told they could not refund my card and I had to physically come to your store. I had a sleeping child and that was NOT an option. I was basically told to either DEAL with my family sized bowl of expensive lettuce or come to the store and pick up my veggies, cheese, chicken and/or refund. They refused come back to my home even though you were at fault for forgetting my items. The only thing I did wrong, was order from your store. I ate my delicious pizza and threw my 10.00 bowl of lettuce in trash. I should have put it in the fridge but hey.. it was the principal of it all. If I wanted a bowl of lettuce I would have gotten out of my fridge and saved my self the 10 bucks. Your establishment HAD by far the best pizza in our area and there are 3 other pizza places that deliver to my home. Pizza Hut will make 4. We always chose Marcos because the food was great. The way I was treated was completely unacceptable. I was in NO way rude to your very unhappy employee in any way shape or form. When my husband heard the manner in which I was being spoken to, he said his few choice words and hung up the phone. I will never ever spend another dollar of my hard earned money in your establishment. I should have just listened to all the keyboard Karens complaints on Fb and avoided Marcos altogether, but the pizza was sooooo delicious. I don’t know if you monitor Facebook but your store has tons of complaints now. None were written by myself. I’m just read the comments and move on kinda woman. I just boycott the place and when someone asks where to get pizza. I tell them defiantly avoid Marcos unless you want to encounter the rudest manager, the Godzilla of all Karen’s, have missing items, and will have to physically drive to the store if they forget anything. It’s best to save your money and avoid the aggravation, and just eat someplace else. If you want crappy customer service and missing items Marcos the place. When you first opened I would read such positive and great reviews. I’m sure you have already started to notice the decline in your sales. Your pizza has always been the best in our area. The lack of any sort of effort and poor attitude of your employees is where you’re lacking. The food is better than most places. Good customer service is kinda important if you want people to return and spread the word about your establishment. Your employees should know something was off when they close the lid on family sized container of JUST lettuce. I reviewed your website and did not have any notice or indication that if you happen to have an incorrect order, you would have to wake up children and drive back to the store for a refund or to pick up missing items. But what ever you do don’t call to complain, because they treat their customers like a inconvenience nuisance. Heck dominos has insurance guaranteeing perfect delivery or you get your money back. It’s a delayed complaint but my family wanted pizza for dinner and now i’m stuck eating subpar dominos pizza and crappy wilted salad with everything that I have asked for .