Marco’s Pizza complaint: Wrong pizza, replacement never arrived, no refund
Filed 27 Jun 2023 by Clarence
On June 26, I ordered a pizza and sub online with a credit card. When the pizza and sub arrived, they were both completely wrong (someone else’s order). I called and was told that they would send out a replacement correct order. An hour later, after a second call when I was told my pizza was on its way, I still didn’t have my pizza. I called the manager and asked that my card be refunded the cost but was told that they didn’t give refunds, only store credit for another order. Now I have no pizza and am out of the money I spent. Very unprofessional manager and staff and clearly no concern for the customer.
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