Lyft complaint: Lyft lies about pick-up times

Name: Lyft lies about pick-up times
Item: Lyft
Author: Harvey

Open 22 May 2021 193 views Public Transport

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Filed 22 May 2021 by Harvey

At 10:05 I agreed to pay $11.99 with a 13 minute pick-up time. At 2 minutes away my phone vibrated then Lyft changed drivers and added time to pick up. They already secured funds by 10:09 and lied about 13-minute pick-up
As if this was not egregious enough they switched drivers a second time adding another 8 minutes to pick me up. Me Furious.

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Case details

Status: Open
Company: Lyft
Filed: 22 May 2021
Desired resolution: Apology and REFUND.
Problem: Pick-up time extended after drivers switched
About: ride
At stake: $11.99

Progress

Filed
Company notified
Company replied
Resolved

22 May 2021 Complaint filed and published
22 May 2021 Message from Bizzy: we notified Lyft about this complaint.

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