Lowe’s complaint: Rude Customer Service Rep.

On 7042022 I called the service desk to inquire information on how to obtain a copy of a receipt from a previous purchase. After advising the young lady that answered the phone of the situation, she stated that she ran a query using my name and did not locate any information. When I asked if she could use the phone number, she advised that she could not use the phone number and that I would need to contact the 1800 number. I knew this information was incorrect as I had just spoken to another young lady at another location who was able to retrieve a receipt merely by using the name. I had to ask the young lady her name, which I later found out was Hailey. At this time, I decided to go into the store in hopes of obtaining a copy of the receipt from the 3,000 plus purchase that I had made.
Long story short, once I arrived at the store, I encountered Hailey who once again was less than helpful and rude to the degree that I asked to speak to a supervisor. In the end, Tabitha, another employee, not a supervisor was able to locate a copy of the receipt and print it out by simply asking for some additional information. My experience with Hailey from the first phone call was that I was irritating her, and she didn’t have time to do her job and I inconveniencing her by asking her to do so.

In these troubled times, I’m not expecting a simple trip to LOWES to become a source of stress. Hailey as a representative for LOWES is a true testament that good help is hard to find and that the choices are few and slim.