Lowe’s complaint: Lowes install company HANDY IS A RIP OFF- not LEGIT?

I payed to have a fan installed. Handy is your contract company. They gave me debra@Appalachian Electric Company. I called the number you gave me (several number) and no one ever answered or comfirmed the install appointment. Waited for them to come. No call, no text, no communication from Handy or Debra.
I called handy. A young girl answered, I said please give me your supervisor or someone else there. She couldn’t and said she was alone there (and still I could hear people in the background). I said who owns handy, let me talk to them. She just kept repeating she’s sorry, she the only one that can help me.
I thought – what cowards to let this young girl take the fall for their incompetence. She kept apologizing and I felt sorry for her.
Your contract with HANDY should be revisited, and find out how young they’re hiring their contractors. She also spoke with a very heavy foreign accent which made me really feel sorry for her that they put this sweet girl in that position.