LOOKFANTASTIC complaint: Wrong item delivered, no refund or replacement product issued.
Filed 9 Dec 2022 by Abbie
I ordered a product from LookFantastic on 231122. They delivered a different item. I complained and sent photo proof of what arrived which they asked me to return and said the original item would be issued. I returned the incorrect item on 30th November using the QR code they sent me via the Post office.
Since then they say they have not received the returned item so my replacement has been cancelled!
The customer service team have asked me again to send a photo to show the incorrect item ( which I did already) and are not offering to send the original item which I’ve paid for or even issue a refund!
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