LOOKFANTASTIC complaint: Package delivered 25 minutes away

I have a beauty box subscription which is delivered every month. I’ve never had an issue with this being delivered to my address. My box delivered in December was delivered to an address 25 minutes away. When I’ve contacted lookfantastic, my questions have gone unanswered. Even one staff member said sorry about this and just left the chat. I’ve been asked a bunch of questions over a weeks long period about order numbers, dated of order etc. When I’ve explained Iver and over again that is a monthly subscription, nobody is answering my query. I’ve sent an image of the address it was delivered too, I’ve sent a Google maps image to show how far this is from me and I’ve contacted royal mail myself. There is always someone else answering my query and they do not read previous messages. They take 48 hours at least to answer me and even then, they ask irrelevant questions.