LOOKFANTASTIC complaint: order no.519412886
Filed 30 Sep 2023 by Damandeep
hi
i ordered skin care products from the site but due to name mismatch the shipment is stuck in customs .The company was contacted several times but a simple letter was not provided for name amendment process for which i would have to bear expenses as well
The return is required and a mail is to be written to the carrier to return the parcel to them but none is being done and this is shear harrassment
i am neither able to receive the parcel nor refund
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