LOOKFANTASTIC complaint: Subscription unauthorised by me

Hello,

I subscribed for a 3-month beauty box from LookFantastic from August until October incl. I received a ation email regarding the subscription and I received all the boxes in time, all good.

However, on the 1st November I saw that they’ve withdrawn money from my account and that I have an order dispatched which I found strange as it was a month subscription only and it should’ve ended. I haven’t received any communication prior to that to inform me of that order. I got in touch with their customer service team on the same day – 1st Nov, and they promised that my subscription is cancelled.

Then, on the 1st December the same thing happened – they withdrew money from my account and I have an order coming my way, without any ation from my side and me knowing about this. I got in touch with their team once again and they’ve told me I have a 3-month subscription which expires in January and that I can’t cancel it before.

I’ve never agreed to that, and I should have the right to be refunded and cancel my subscription given that I didn’t give them any ation!

I’m attaching the ation from their customer service ing the November box will be the last one I receive after my initial complaint, in case it helps!

Best,
Lili