Lidl complaint: No discount applied and no response from Lidl re complaint
Filed 13 Aug 2021 by Kay
Ref number 61985657
The discount was not applied to my shopping on 9th August. Went back into store to resolve was told ‘we don’t deal with that in store, log with app’
Logged with app on 9th and despite digital receipt provided was asked to send all barcodes via email.
I duly unpacked my freezer, took individual pictures as requested and emailed. Received no response. Chased the complaint via email 11th August. To date still being ignored. WORST customer service of any large supermarket. Ironically, I am a business and finance lecturer who teaches a ‘customer service’ module. This is a great example of how to NOT treat loyal customers in a competitive market. (Now logged and published via complain.biz)
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