Lidl complaint: Foreign object in product

y family took a family vacation this summer and my daughter who is Vegan, packed her favorite Veggie Burgers purchased from your Patchogue, NY store. She eats them often and really enjoys them. During one of our first nights on vacation, she prepared the burger as directed and while dining together she bit into her burger only to nearly choke. There was a long, black rubber piece inside the burger and when she bit down, she expected it to be soft but the foreign piece really hurt her teeth.

I called Lidl and explained the problem, sent them the photos we had taken and we were expecting a call back from Quality Control. No one ever called so I called back. When I spoke to agent, he had all incorrect information about the incident so I was confused. I reexplained to agent the story in details but he said someone would again get back to us. Again no one did return our call so I was disappointed with your customer service.