Complaint: Horrible Support: 41 New Laptops Inoperable

on 12 May 2022 about Lenovo in category Consumer Electronics

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My complaint:

I am a High School Technology Director. We purchased 41 Lenono Thinbkpad 15E laptops last June, 2021. Immediately, we noticed that all were running at 95-100% CPUDisc making them extremely sluggish andor inoperable. We contacted support who sent a tech out and he replaced the (SSD) hard drive on one device. All was good. We notified support, expecting the same response to all of our devices. Instead, they insisted on conducting remote tests and reimaging which resulted in nothing. In January, we sent in a device for evaluation. Since then, unless we urge them for an update, we hear nothing….and if we do, it …we’ve escalated this up to our L4 team for further investigation In the meantime, we have 30 teachers that can not perform their jobs due to ther new inoperable devices. We paid for Premier Support and have received nothing.

Suggested solution:

Replace devices or send a tech out to repair the devices

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