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Lenovo complaint: Horrible Support: 41 New Laptops Inoperable

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Filed 12 May 2022 by Todd

I am a High School Technology Director. We purchased 41 Lenono Thinbkpad 15E laptops last June, 2021. Immediately, we noticed that all were running at 95-100% CPUDisc making them extremely sluggish andor inoperable. We contacted support who sent a tech out and he replaced the (SSD) hard drive on one device. All was good. We notified support, expecting the same response to all of our devices. Instead, they insisted on conducting remote tests and reimaging which resulted in nothing. In January, we sent in a device for evaluation. Since then, unless we urge them for an update, we hear nothing….and if we do, it …we’ve escalated this up to our L4 team for further investigation In the meantime, we have 30 teachers that can not perform their jobs due to ther new inoperable devices. We paid for Premier Support and have received nothing.

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1 comment

  1. Ronald Klug

    This is exactly what is happening to me! I fortunately only have one machine in their incapable hands. Talked to Tech support and they told me to take the SSD and Memory out if they were mine and they would check the laptop with the vast hard drives and memory sticks they have sitting around!!!!
    I sent my machine in for the same reason that you did. Would not start no matter what. Lenovo even sent me a new charger to see if that was the problem. Nope. I was on the phone for an hour at a time with them before I had to break down and send it to them.
    When they got it they said that the laptop started fine!
    3 months ago!!!! So they emailed me and said that my warranty didn't cover replacing the hard drive and memory so they proceeded to charge me $300+ to replace the items that they told me to keep!! So I will have 2 of each!! Just try and explain it to anyone at that God awful place!! I paid for the parts and then the update my case with "Repair is on hold" AGAIN!!! I've told this, explained it to these useless cows over and over and over. I talked to them yesterday and they said they would take care of it and that the laptop would be sent back by the end of the month, so what does their tech support section do? You got it right, they updated my info with, REPAIR IS ON HOLD WE DO NOT COVER THIS UNDER OUR WARANTY!! I am at my wits end and it's more impossible to get in touch with anybody that could actually help me. Worse than FACEBOOK. I've been hung up and yelled at by their Customer Service 2 or 3 times. I've been transferred to dead line at least twice at this point I just don't know what to do. They've promised me that they would email me with an update....Guess what? Not ONE email have I gotten from them. Good luck, I feel your pain. I'm just an old man that spent too much money on a laptop that I bought BRAND NEW and added 3 years warranty too. of course the warranty never covers what you need. Thieves is what they are. Lenovo? NEVER NEVER NEVER WILL I GIVE YOU 1 PENNY AGAIN.
    P.S. It is a Lenovo gaming machine and it was 3 months old when it died!!!! Unreal!!

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