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Lazada complaint: VERY SLOW IN TAKING ACTION ABOUT A SCAM AGAINST WVWV STORE.

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Filed 6 Jul 2023 by Matimtiman

sEEMS THERE WERE SEVERAL COMPLAINTS AGAINST WVWV STORE ABOUT CHANGING THE ORDERED ITEMS WITH FAKE ITEMS. I ORDERED VIVO CELPHONE 1899 BUT WHAT WAS DELIVERED A FAKE CELPHONE INSIDE A WHITE BOS WITHOUT BRAND NAME IN IT. NO BROCHURE ALSO. I FILED A DISPUTE BUT THE CASE IS JUST RUNNING AROUND FROM LAZADA TO SELLER WITHOUT CONCRETE ACTION. I WAS NOT THE ONLY ONE SCAMMED BY THIS STORE AS PER OTHER COMPLAINTS. DISAPPOINTED THE WAY LAZADA TAKES ACTION. IF THIS SCAM IS HAPPENING WHY LAZADA IS NOT REPRIMANDING THIS WVWV STORE. THIS IS NOT GOOD FOR LAZADA. CUSTOMERS MIGHT SWITCH TO SHOPPEE IF LAZADA DO NOT TAKE CARE OF ITS CUSTOMERS. WHAT WILL HAPPEN NOW TO OUR MONEY PAID TO THE SELLER CONSIDERING THE FAKE PHONE WAS ALSO RETURNED TO THEM. VERY UNFAIR TO US LAZADA CUSTOMERS.

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