Lazada complaint: Lazada not taking action to our repeated requests

Vide order no. 101543143902045 dated 20 Jun 2023 I had ordered a Italian-Style Light Luxury Disposable Technology Cloth Sofa Small, As the picture and item diidnot meet our expectations, we raised a return request. The item kept showing the status Pending Pick up. We were in constant touch with Lazada calling them almost daily to pick up the item. They kept telling us that the item will be picked up soon. We requested them to pick it up soon as it’s a bulky item and kept outside our main door which is causing lot of discomfort to us and our neighbours. Though they kept saying they will pick up the item, 4-5 days back the status changed to Return Request cancelled . We again called them three days in continuation and still they kept saying that the item will be picked up but the item has not been picked up till date. Have been requesting them time and again to raise the refund if they can’t pick it up.