Order not re 'd..billed 2x
Complaint from C.Letcher on 09 December 2023 about Lancome.
Ordered online Nov 15,23 received nothing. Billed me 2x! I've written and written ...no one answers!!! 30 years customer.. being ignored unacceptable Read more
Lancome complaints
Lancome Complaint Sentiment: Neutral
Our sentiment meter has detected that Lancome complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Lancome, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 15, 2024
Lancome complaint process
Do you have a dispute or had a bad customer experience with Lancome? Submit your Lancome complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Lancome.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Lancome complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Lancome?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Lancome complaints chart
We have received 1 complaints about Lancome over the last 12 months. The graph below shows a monthly breakdown.
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Lancome complaint statistics
Curious about Lancome's track record in addressing complaints within the Beauty and Welness category? Dive into the all-time complaints data right here!
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Total complaints
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Open Complaints
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Complaints pending
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Complaints resolved
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4 ratings
How to contact the customer service of Lancome?
Below, you will find the contact information for the complaint department of Lancome. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
0800 9171842
Contact form:
You can contact the customer service of Lancome by calling 0800 9171842. If you want to reach out to Lancome through their own website, you can use their contact form.
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Lancome reviews: (4)
Authentic experiences shared by our community for your benefit.
Worst customer service providing incorrect information leading to losing a $40 voucher
Complaint from Noha on 15 March 2023 about Lancome.
I made an order three months back using a $40 voucher and then realised a I made a mistake. I contacted them on the phone and was advised that I can return the order when I receive it and that... Read more
Package never shipped and Lancome refuses to refund
Complaint from tlee2022 on 20 August 2022 about Lancome.
I purchased over a hundred dollars of makeup and purchased Xpresspost. Lancome has not shipped my package, they refuse to cancel and refund, and have no idea when it will ship. They have been contacted through chat 6 times and... Read more
Didn’t cancel my order in time
Complaint from Meli on 08 December 2021 about Lancome.
I called them to cancel my order before the order was shipped out. However, the customer service working at home with child didn’t handle it for me. I only knew it when I received a email that the order I... Read more
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