Lancome complaint: Package never shipped and Lancome refuses to refund
Filed 20 Aug 2022 by Taryn
I purchased over a hundred dollars of makeup and purchased Xpresspost. Lancome has not shipped my package, they refuse to cancel and refund, and have no idea when it will ship. They have been contacted through chat 6 times and over the phone 3 times. They assured me my complaint would be escalated and I would get a call within 48 hours tops of this filing. They never called.
Chat staff agree this is unacceptable but will notare unable to refund.
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