LA Fitness complaint: What does it take to get toilet paper?

Headed to the gym and as I was pulling into the parking lot I realized I needed to do a 2

No problem – hit the toilet before I hit the gym – right?

2 stalls available- 1 occupied

The one available stall is disgusting and dirty but I’ll wave that as u need to go. Just need toilet paper….which I discover there is none

I go back to reception and explain my situation- can you give me some toilet paper? By this time it’s getting a little more urgent

They explain that they need a male staff member to assist – all I need is toilet paper but they insist it has to be a guy to give it to me?

They tell me I need to wait 15 mins because everyone is busy or on break. Doing the calculus it was faster to go home than wait and that’s what I did.

How difficult is it to keep a toilet clean and supplied? How hard is it to provide some toilet paper? They acted like it was a major operation and really didn’t seem concerned or sorry or get a sense of my urgency. Where’s the empathy and customer service?

I would also add everyone of the staff member is on their phone.