Kingshot complaint?

Do you have a dispute or a bad customer experience with Kingshot? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Kingshot customer service runs through the help and support section inside the game and the Kingshot help centre from Century Games, which is linked in the contact block at the top of this page. The in-game route ties your ticket to your account, so it is usually the quickest. Have your player ID, server, device and any purchase receipt ready, with screenshots of the problem.

Charge you do not recognise from Kingshot? Report it here: we push your complaint out to Century Games through email, social media and printed letters.

Refunds for Kingshot purchases are handled by the store that took the payment: Apple for App Store purchases and Google for Google Play purchases, each with its own refund request route in your purchase history. The Century Games terms say purchases of virtual currency and goods are final and not refundable unless the law requires otherwise, so state exactly what went wrong: an item that never arrived, a duplicate charge or a purchase a child made without permission.

Keep the receipt with its order number and a screenshot of your inventory showing the item missing.

Charged for a pack you did not get? We help you write the refund complaint in minutes through our complaint process, with the receipt and player ID where Century Games needs them.

If your Kingshot account is banned or suspended, contact support from the in-game help section or the Kingshot help centre and ask for the reason and the rule it relies on, quoting your player ID and server. Century Games can restrict accounts under its terms of service, so read the conduct rules before you write and answer the specific reason given.

Keep screenshots of the ban notice with the date and any messages from support. If you bought items on the account, list them with their order numbers so the value of what is locked is clear.

Account locked with purchases on it? Open the case with us: our trained AI keeps coaching you on what to reply and when to push again.

To recover a Kingshot account after a new phone or a reset, contact support from the in-game help section on the device you use now and prove the account is yours: give the player ID, server and governor name, the email address or login you had linked, and a recent purchase receipt. A receipt with an order number is often the strongest proof of ownership.

Once you are back in, linking the account to a login in the game settings keeps it recoverable on the next device.

Nothing has been reported about Kingshot here yet. Our research shows what typically goes wrong at free-to-play mobile strategy games: purchases charged but not credited in the game, packs bought by mistake or by children, accounts banned or suspended with little explanation, progress lost after a device change, and refund requests refused because virtual items are sold as final.

Paid for a Kingshot pack that never reached your account? Start the first report on this game: your case opens the record the next player with a missing purchase can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Kingshot through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Kingshot can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.