Just Eat complaint: Missing food, refused full refund

Name: Missing food, refused full refund
Item: Just Eat
Rating: 1
Author: N

Open 1 Sep 2023 108 views Fast Food / Delivery

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Filed 1 Sep 2023 by N

Order took over 3 hours, 3 of us went hungry because there was food missing. Despite complaining to just eat, they offered just £6.60, that does cover even an eighth of the order or the food that was missing.
Also they’ve refused to inform me how I can officially complain about them.
They refuse to answer my questions.
Absolute joke!!

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Case details

Status: Open
Company: Just Eat
Filed: 1 Sep 2023
Rating: 1/5
Desired resolution: Refund me what I'm owed, better customer service, answer my questions and compensation.
Problem: Food missing, only partial refund offered
About: food delivery order

Progress

Filed
Company notified
Company replied
Resolved

1 Sep 2023 Complaint filed and published
1 Sep 2023 Message from Bizzy: we notified Just Eat about this complaint.

See all 148 Just Eat complaints

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