Just Eat complaint: Cold food

Name: Cold food
Item: Just Eat
Rating: 1
Author: Wendy

Open 18 Dec 2022 76 views Fast Food / Delivery

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Filed 18 Dec 2022 by Wendy

Food took around 1.5 hours to arrive after a call to the restaurant. According to updates, it had been out for delivery for around one hour so when it arrived it was stone cold. Just Eat offer £2.80 as compensation but will not reasoning behind this. Terrible service from Just Eat.

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Case details

Status: Open
Company: Just Eat
Filed: 18 Dec 2022
Rating: 1/5
Desired resolution: Full refund or credit for food.
Problem: Food arrived 1.5 hours late and cold
About: food delivery

Progress

Filed
Company notified
Company replied
Resolved

18 Dec 2022 Complaint filed and published
18 Dec 2022 Message from Bizzy: we notified Just Eat about this complaint.

See all 148 Just Eat complaints

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