Just Eat complaint: missing item upon delivery
Filed 20 Dec 2022 by carrie
Order via the website couldn’t remember my login details so checked out as a guest. Order got delivered, one item missing. I immediately rang the restaurant, only to be told I must contact Just-eat on a number the restaurant gave me. I did just that only to be told that number wasn’t for customers, and that I should complain via the app. After resetting password, I logged in, the order wasn’t recognised (obviously) so I was unsure on how to contact them. Ultimately I left a message on the website explaining the issue, and asked for them to contact me. The message was replied to the next day with instructions on how to complain via webchat.
I did this ly, but despite all my evidence of ‘contact’ etc they have refused my claim.
Report
Discussion
0 comments
No comments yet. Been through something similar with Just Eat? Start the discussion above.
More Just Eat complaints
View all 148Missed order
I didn’t received my order(order no 1865590318),and they are declined my refund
Cold food
Food took around 1.5 hours to arrive after a call to the restaurant. According to updates, it had been out…
KFC food ordered via Just Eat with some food missing
I ordered via Just Eat (10 piece bargain bucket deal – Total: £21.73 – includes card fee and delivery cost).…