JackpotCity complaint: Withdrawal

I would like to know why I couldn’t withdraw my winnings when I won the grand jackpot.

I had won this last Monday or Tuesday night and my balance was about $22,000.

I went to try and withdraw but couldn’t, as I am aware now, but unfortunately at the time I didn’t take any screen shots.

I feel like I have been ripped off. I couldn’t withdraw but could continue to play and could also deposit money.

Is this normal, that people win but can’t withdraw the money?

These funds would have been of financial use to me as I am a single mother. But I feel I was misled into thinking that I could withdraw my winnings.

I do understand about the bonus and I do believe that the funds available to me at the time didn’t include any of the bonus funds.

Winning a grand jackpot isn’t something you win everyday so $12,500 is a lot of money to just be gone and not available when it should have been.

Is there any chance of there being a solution, or is that it. I’ve lost the money because I couldn’t withdraw it?

Further to my complaint. I had a phone call earlier today in regards to my account and I was told it would be opened again and to try it in 10-15 minutes.

Now I find out that it has been closed permanently.

Is this in regards to my complaint about not being able to withdraw my funds.

I will be seeking further advice in regards to this matter.

You don’t mind taking money from people, but lock them out as soon as their is a complaint.