JackpotCity complaint: Jackpot City Withdrawl Issue

Around May 1st, I opened an account (Riss_G)and deposited US$250 on Jackpot city, I saw that there was an offer of up to 200 deposit bonus but I did not accept the offer.
A bonus credit of US$250 was added to my account automatically . I played close to US$1,500 and still was not able to get to an amount that I could withdraw any of my funds so I sent an email explaining that I did not accept the 200 off but 250 was added automatically and I was now down to 300 and I wanted atleast the cash value of 150 so i would not end up walking away with nothing.

The next morning I woke to an email saying I already had an account so the Riss_G account was suspended and gave the user name for the previous account. I reached out the them and was told the cash value of 150 from the Riss_G account would be refunded to me.

Today is June 14th , I’ve sent numerous emails, at one point I was told the funds were being released and to give it up to 10 days, I did and asked for a bank ation number to give to my bank after days of me emaling this request i finally got another email saying my banking details were incorrect please send updated information, I’ve sent and resent my banking information , proof of address, even provided the credit card number i used to deposit so they could refund the card.

I email countless times and no response, and then when I do get a response it is requesting me to resend information ive already sent many times.

This is beginning to stress casue some emotional distress on my pregancy and i need any resoultion as soon as possible