JackpotCity complaint: Refusal to withdrawal

Name: Refusal to withdrawal
Item: JackpotCity
Author: Chantelle

Open 4 Mar 2022 295 views Gambling

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Filed 4 Mar 2022 by Chantelle

After using jackpot city loyalty I requested a withdrawal of 10,000. I gave it nearly a week and didn’t have the funds transferred via email. I contacted customer service and they are stating I reversed the withdrawal (which I didn’t) and okayed off the winnings. They are doing nothing to assist.

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Case details

Status: Open
Company: JackpotCity
Filed: 4 Mar 2022
Desired resolution: I am requesting at the very minimum they return the money I had put into the casino as they did not provide services they have listed. Nearly 8000 put in and now trying to withhold the 10,000 winnings I had.
Problem: Withdrawal reversed, winnings withheld
About: casino withdrawal
At stake: $10,000
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

4 Mar 2022 Complaint filed and published
4 Mar 2022 Message from Bizzy: we notified JackpotCity about this complaint.

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