JackpotCity complaint: WINNINGS STILL IN REVIEW.

I have been with jackpotcity for 2 years. I never had any trouble make withdraws before. However in the start of January 2022 I won some money (A few thousand) and the most I’ve ever won.

I proceeded to make the withdraw only to be sent an email and told that I need to provided documentation for the visa card I used and to re-verify my account again. So I did as they asked and provided all documentation within a week.

Every week I have spoken to support team at Jackpotcity (14 Operators in total) asking for an update and every time I have been given a different answer or the same answer It is still in review and we will have this matter escalated to Operations Team, all we can do is await feedback .. Last week Tuesday 2202022 I received (hope) or so I thought. The Operator told me all documentation was in order and I would have an update between 3-7 days. It has been 2 months since I won that money and 8 days since I was told I would be contacted via email for an update. And still nothing….. I then made contact with Jackpotcity support this afternoon 7pm NZ time and have been told it’s in review again. 🤦 I then asked to have an email or contact with Operations Management directly to discuss the issue only to be told Support Operators are the highest form of contact. Well they aren’t much help or support. They can’t give me feedback or decent answers, What exactly is there purpose? Very frustrating.