JackpotCity complaint: withdraw that took three weeks

my complaint is that three weeks i made a withdraw of 1000 wel the second wek i gt hold of you guys to see where my money is!!!! i was informed that thy neded documentation for a old debit card of mine i gt that ans sent it fru, every day afta that was utter hell trying to get a straight answer, in the end the document was accepted so there on after i was told nothing but lies, people had told me it beings processed youl have within 48hrs another person said 1-3 days so i waited 4 days and still nothing then gt told yday it was processed and again that was a lie, i gt hold of the chat line early hours this morng to find out from a person that ACTUALLY HELP ME REOLVE MY ISSUE!!!@ HE TOLD ME HE HAD JUST DONE IT AND DOESNT NO Y OTHER WORKERS HADNT PICKED UP ON IT!!! somy cimplaint is y were these peopkle giving me the run around and now coz its being three weeks waiting i dont get my total winnings coz an unexpected bill araise on my acct therefore left me in od 180 now if i had being paid when most yor workers told me all this week i wouldnt be down on my winnings, and think something should be justified as i was told you slow peoples process dwn if they harass you with their withdraws WHICH happen to me it doesnt seem fair that ive waited thios long and stioll havent gt my winnings and wont b getting all my winnings due to neglangance and lies giving people false hopes with their winnings is not cool or fair for that matter, the person i chatered this mrng was ACTUALLY the best one out of everyone he gt things done when other people could actually WOULDNT SO IMSO NOT IMPRESSED AT ALL WITH THIS SITE ive also had hassels with withdsrawing so therefore i think after this incident for the god knows how many times im considering closing my account with you guys