JackpotCity complaint: Funds not refunded

I made two separate deposits with interac.
The first deposit was on March. 262021 of $45.45 but aa the funds immediately left my bank account stating the deposit to jackpot city was successful I didn’t recieve them in my casino acct. The second deposit was made March. 292021 of $18.18 and the exact same thing happened. So I’ve contacted to casino multiple times on live chat explaining this and wanting to know where my funds are and all they keep telling me is my funds are pending. Well that’s complete bullshit when I have proof of my funds being deposited into the jackpot City Casino successfully so where are my funds. I am tired of being told to be patient that my funds are pending when there should be no reason for them to be pending when they’ve been deposited and they’re not in my bank account so either you refund my money back into my bank account or credit me the money that I deposited into the casino account