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Jack in the Box complaint: Rude employee

Open 102 views Fast Food / Delivery

Filed 9 Dec 2023 by Tara

I ordered online. When I arrived to the restaurant the employee handed me a bag that was very small. I knew the order was not correct because I ordered 10 tacos, breakfast sandwich, onion rings and jalapeño poppers. The bag only had 5 tacos and breakfast sandwich. I stayed at the drive thru window and the employee came back and I let him know that was not my order. He was upset and told me to pull around. It is dark outside, I ordered online so my order would be ready. I let him know I was not pulling to the front. He yelled at me saying move around so he can figure out where my order was at. He kept calling me sweetie. I am almost 50 year old woman with a young female child in the car. He was cussing at me, yelling at me to leave. I paid online jack in the box had my money already. He told me he was only asking me one more time to leave and I asked what does that mean. I told him to call the cops because I am not leaving. He laughed at me and again yelled at me to leave. He shut the window on me and a female come to the window and apologized and said they was working on my meal. I explained I can’t wait for 5 to 10 days for my money to refunded. This was my kids dinner and single parent trying to feed my kids. She was very nice but the man was very rude.

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