Irish Ferries complaint?

Do you have a dispute or a bad customer experience with Irish Ferries? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Irish Ferries customer contact number in Ireland is 0818 300 400, the same line for bookings, holidays and help with an existing booking, and Irish Ferries also takes email at info@irishferries.com. The Irish Ferries contact page, linked in the contact details above, lists the lines for callers in other countries and a feedback form. Have your booking reference ready, and for a sailing that was changed, the date, route and departure time.

Booking problem or a disrupted crossing to raise? Start your complaint here as well, and we push it out to Irish Ferries by email, social media and printed letters.

When Irish Ferries cancels a sailing, passengers are generally offered a place on another sailing or their money back, and EU passenger rights for sea travel can also apply to cancellations and long delays. What you get depends on the reason for the disruption, your fare type and the Irish Ferries terms and conditions, so ask Irish Ferries in writing which option applies, and keep the cancellation message.

If you accept a later sailing, keep receipts for the extra costs it causes, such as a hotel night, meals or a missed train or flight, and note the time you actually arrived. A ferry-plus-hotel holiday can follow different rules from a crossing booked on its own.

Refund refused for a sailing that was cancelled? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Irish Ferries next.

Irish Ferries bookings can be changed or cancelled through Manage Booking on the Irish Ferries website, using your booking reference, or by calling 0818 300 400. Whether a change is allowed, and whether an amendment fee or a fare difference applies, depends on the fare type you bought, so check the fare conditions before you confirm; the Irish Ferries help centre explains the different fare types.

Take a screenshot of the fare and conditions before and after any change, and ask for written confirmation of a cancellation and of any refund amount, so a charge can be checked later.

Charged more to amend than the fare conditions said? We help you write the complaint in minutes, with the screenshots and booking reference side by side.

Yes. In Ireland, the National Transport Authority (NTA) is the National Enforcement Body for maritime passenger rights, covering sailings such as those of Irish Ferries for information, assistance, re-routing or refunds after a delay or cancellation, and the rights of passengers with reduced mobility. The NTA generally expects Irish Ferries to have had the chance to put things right first, so keep a record of every call, email and reference.

Cancelled crossing with a refund in dispute? We place your case beside other Irish Ferries passengers with the same problem, and our community can back your case up.

Nothing has been reported about Irish Ferries here yet. Our research shows what typically goes wrong at ferry operators: sailings cancelled or delayed by weather or technical faults, refunds and rebooking after a cancellation, amendment fees and fare differences when plans change, missed onward connections, cabins or Club Class not provided as booked, and assistance for passengers with reduced mobility.

Moved to a later sailing with a hotel bill to cover? Be the first to report it: your case opens the record for the next Irish Ferries passenger with a disrupted crossing.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Irish Ferries through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Irish Ferries can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.