Dublin Bus complaint?

Do you have a dispute or a bad customer experience with Dublin Bus? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Dublin Bus customer service is on 0818 294015, and comments can also be emailed to customercomment@dublinbus.ie. The contact page on the Dublin Bus website links to a web message service for enquiries and complaints, which suits anything you want answered in writing. Give the date and time, the route, the stop number and the direction of travel, plus your Leap card or ticket number, because that lets the journey be traced.

Put it through our complaint process as well, and we push your complaint out to Dublin Bus by email, social media and printed letters.

Dublin Bus lost property is reported through the Lost Property page on the Dublin Bus website, where you describe the item, the route and the time you travelled, and you can also call 0818 294015. Items found on buses go to the Dublin Bus lost property office, and you are contacted by email if a likely match turns up, with details of how to collect it.

Describe the item precisely (colour, brand, anything distinctive inside it) and give the route, the direction and roughly where you got off. Report it as soon as you can, because found items are only kept for a limited time.

A Dublin Bus complaint should give the date and time of travel, the route, the stop number where you boarded or waited, the direction you were travelling in and, if you noticed it, the bus registration or fleet number. Those details let the complaint be matched to one bus and one journey, and your Leap card or ticket number helps trace it further.

Add what happened in plain order, what it cost you (a missed connection, a taxi, a late start at work) and what you want done about it. A screenshot of the real-time information for your stop at that moment is useful evidence when a bus did not show.

Yes. The National Transport Authority (NTA), through Transport for Ireland customer care, deals with complaints about the quality of customer service on public transport services in Ireland, including the Dublin Bus services it contracts. The NTA generally expects Dublin Bus to have had the chance to put things right first, so keep a record of every contact.

Start your complaint here and we help you write it in minutes, with the route, stop and times set out clearly.

Nothing has been reported about Dublin Bus here yet. Our research shows what typically goes wrong at city bus networks: buses that run late or never arrive, buses that pass a stop without picking up, real-time information that does not match the road, Leap card fares charged incorrectly, items left on board, and accessibility problems with ramps and wheelchair spaces.

Bus drove past your stop, or never turned up? Be the first to report it: your report opens the record for the next passenger waiting on the same route.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Dublin Bus through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Dublin Bus can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.