Complaint: No manager in office at 239 pm on 2-10-21

on 10 February 2021 about InTown Suites in category Hotels / Motels

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My complaint:

Arrived at my room , key didn’t work went to office at 230 pm and there wasn’t any manager in the office nor on the premises.

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Justified complaint?

Suggested solution:

Keep some in office during normal business hours.

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