Complaint: Mold in my room

on 24 November 2020 about InTown Suites in category Hotels / Motels

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My complaint:

I have mold in my bathroom I have complained to the front desk three times the solution that came up with is that I moved to another room and pay higher rate which my rates should stay the same because it’s not my fault that this room has mold I have videos of the mold and I’ve been in this room for about a month now my rate shouldn’t change I feel like I should be refunded what happened to live in this room with mold

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Justified complaint?

Suggested solution:

Because I'm not going to pay a higher rate I have to move out which is not my decision and therefore I think I should be refunded my money for the whole month that I stayed in this room with the mold I'm now having headaches not feeling well all due to staying n this room but they want me to move into another room and pay a higher rate how is it my fault that this room has mold and why should I pay a higher rate

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