My complaint:
I arrived from Florida on 113022 booed a reservation online to be told there was no vacancies at 11am on 12122@ the location in Matthews. I checked in on E. Independence 120122 – 12222022.
I payed my room in full. It was not an up graded room and the room was dirty it has
Lots and lot of roaches. I decided on Monday that I couldn’t live in these conditions, because now there was a roach in the refrigerator. I was shown another room which was filthy as well.
I told the front desk that I was going to checkout which I did in about 30 mins. I went to the front desk and was told that I would receive my money back for the 2 weeks between 7-10 business day and that the receipt would be emailed to me once the system updated. There was no telephone in the room to make calls. The stove had not been cleaned caked on food even under the burner. I did not sit on the toilet because roaches were crawling on it.
Suggested solution:
I would like to be compensated for the 3 days of the 7 days I didn't stay plus the 2 weeks that were paid for. I would like to be reimbursed for the liquid roach bait and gel that I purchased to try and combat the roaches.
