Instacart complaint: Unapproved passenger

Shopper brought her teenage daughter with her and forced the girl to carry all the groceries upstairs for her. Child dropped glass bottle of very expensive speciality juice and I covered for her and said it just fell because the child was clearly frightened of her of a mother. Shopper had the gall to suggest $160 tip was not enough and made above comments about the about of groceries we ordered.

I originally left fiber stars just because I felt so bad about the daughter’s position but after a second issue with another shopper at another store, Instacart really needs some feedback on ours employees.

THIS is the Instacart policy, directly from the website:

It is against Instacart’s terms of service for a Shopper to have other people with them while doing their job. One person applied for the job, had their background checked, was engaged, and received training on how to get the job done. Thus, no one else can ride with you while you are working for Instacart.

Please enforce your policies. I do not want teenagers having access to personal information including name and address and phone number. This is a huge liability for the company.

If Georgia N. in Panama City, Florida ever chooses to take out order again, it will be cancelled and require her to return to the store for a refund.