Instacart complaint: Shopper didn’t follow order correctly

Name: Shopper didn't follow order correctly
Item: Instacart
Rating: 1
Author: Lori

Open 31 Dec 2022 100 views Supermarkets / Grocery Stores

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Filed 31 Dec 2022 by Lori

Shopper Emily R. did not let me know of all substitutions as she shopped, picked wrong kind of cucumber, and did not get me all of the chicken I ordered. Tyson Chicken BOGO. I ordered BOGO of Drumsticks. And a whole chicken. She did not get me 2 Drumsticks. I would like my tip back.

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Case details

Status: Open
Company: Instacart
Filed: 31 Dec 2022
Rating: 1/5
Desired resolution: Refund the tip given.
Problem: Wrong items and missing chicken in order
About: grocery order

Progress

Filed
Company notified
Company replied
Resolved

31 Dec 2022 Complaint filed and published
31 Dec 2022 Message from Bizzy: we notified Instacart about this complaint.

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