Instacart complaint: Partial Refund

I recently purchased two publix subs and 2 large gouda Mac and cheese thru instacart. Iam a new member and was starting to enjoy not having to go out to get my favorite subs. I received 2 small cold small ģouda Mac and cheese even tho I repeatedly said I wanted it from the hot case and I wanted large. The subs I received were dry and flavorless. The chicken tenders were rubbery. The bread had no mayo, mustard, or sub sauce even tho I wrote it in the instructions. The veggies were bare even tho I asked for extra. I contacted instacart and at first said they were going to refund me. Then I get an email saying I have gotten too many refunds on my account and I had to contact customer service. I received 3 refunds in the past. 2 were for subs cause they were made poorly and the other was for rotisserie chicken that was the wrong flavor. I guess Iam not suppose to complain if I have any issues or otherwise my account gets flagged. I did contact them via email and they told me they needed pictures. I sent pictures of the subs. We did attempt to eat some of it cause we got it for dinner and were hungry. I warmed up the gouda Mac and cheese and we ate that so I couldn’t take a picture of the size of the food. I did take a picture of the price sticker. I paid 8.08 total for the 2 Mac and cheese. I only received a 5 dollar something refund. I also got only got a refund on one of the subs. I should have gotten another 12.40. I went back and forth with them all day in emails. They were rude, cold and robotic. They eventually stopped replying to me when I asked which store my order came from so I could speak to manager.