Instacart complaint: No compensation

I had an order for Lowe’s 3 items, 11 dollars. I get to the store , the two requested plants weren’t in great condition so I called the Custumer and explained what they looked liked and said I would send pictures. There was no service in the store so I needed to keep going outside. I could not scan the items or add them manually . I had already been doing this for about 20 minutes. I call instacart support she tells me to delete the app and reinstall. I do all this , still won’t scan . She says she can mark the items. It would load on my end though. We went back and forth for about another 20 mins or so. She wasn’t able to help and with the no service in the store I couldn’t proceed. I tell her to cancel the order because after 40 minutes of getting nowhere itnwas no longer worth the 11 dollars. She said she could cancel it but I wouldn’t be paid for my time and I would get docked for cancelling an order. So I worked for nothing, this can’t be right. Another incident happened a few months ago at a Publix. I shopped the order and as I’m leaving the store I get a message from the customers stating I over charged her and was extremely rude. So I said do you want to cancel the order . She said sure. I contact Custumer support they cancel the order but suspend me for the day. They would not explain to me why. I’m a good shopper and always put my best effort and there is no respect for the shoppers. They don’t care for the time you waste.