Skip to content
File a complaint

Instacart complaints

Instacart complaint: My shopper was incompetent

Open 278 views Supermarkets / Grocery Stores

Filed 28 Feb 2021 by Greta

I placed my order at 10:10 am for a noon delivery. At 10:16 My shopper Benjamin R took my order, according to the text, and he sent me pics of the red roses I paid for. I asked for a different boquet of red roses because petals were wilted. He sent a picture of another boquet of red roses, I approved. Then, I received a message that the shopper ‘completed the order. About a 12 hour later I received a message that the shopper could not complet the order, and a new shopper would be assigned. I waited, and Janie contacted me that she was the new shopper. She said the previous shopper Benjamin R had picked out pink, not red roses. I corrected her and told her they were supposed to be red, not pink. She said there weren’t any red roses without baby breaths, which I didn’t want. She told me they have 12 red roses without baby breath with them and they were cheaper than the ones I paid for. I asked her to send me a picture so I can select them. I never heard back from her, and received a message that she checked out and my order was being delivered. I text her, and she was on her way delivering. I asked her if she picked out and is delivering the 12 red roses or 6 red roses, and if so, my cart want not updated. She said Insta cart would update it. My cart was not updated when I checked. This is crazy. People shopping need to realize they have to ‘answer the questions asked’ and not to complet the order until the buyer approves what is selected. I don’t know what’s going on, but Benjamin should not have just left my order, and Janie should have answered my questions. The order is being deliered for a Birthday day gift, and I can only assume the order is correct.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Instacart? Start the discussion above.

Wronged by Instacart too?
Make it sting!