Complaint: Care agent unresponsive

on 28 February 2021 about Instacart in category Supermarkets / Grocery Stores

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My complaint:

I had app issues and contacted a care agent. The care agent then never answered the request in chat. I was kept waiting for them to answer chat so I would know I had been acknowledged. However, the care agent took care of my issue but kept the chat unanswered. I had no idea if there was problems on my end still or not.
I ended chat and tried to contact a supervisor, six different representatives; never got a supervisor.
I always thought complaints about representatives went to the supervisors. But I assure you instacart has no supervisors to complain or get a resolution from.

0 0 votes
Justified complaint?

Suggested solution:

Once a representative is on chat, acknowledge the person on the other end.

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