Instacart complaint: Mistreatment of shoppers

I started Instacart last year when I lost my job due to COVID
-19. The app seems to be very touchy and the customer service likes to blame it on you. I’ve had a few scenarios where the app gave me a bad experience shopping and the customer service was 0 help, nor were they understanding. I was on a week long vacation visiting family, I had not done a single instacart order but would periodically turn on the app to see if the area I was in had any orders(never accepted one though). The following Monday, I turn on my app and was told that my account was deactivated due to violating the alcohol policy. It makes 0 sense that my account was active for a week without taking orders and then randomly one day it’s deactivated with no alcohol order to prove it. I tried contacting instacart about the scenario to explain my confusion and they refused to respond to me. I’ve always done my job correctly and it is almost impossible to violate alcohol policy since you have to physically scan an ID before dropping off the order. I feel that this is very inconsiderate and I need at least an explanation on why my account was deactivated because I DO NOT violate policies.