Instacart complaint: fraud discrimination and animal cruelty

I am a homebound disabled person. I have spent literally hundreds of dollars with shopping with instacart especially for my safety during the pandemic. they have been responsible for me my disability dog and my sick cat starving on multiple occasions because they refused to escalate this claim to a higher source in the company. they are fully capable of sending out Shoppers to do a excellent job when they want to when I spend hundreds of dollars at a time. yet over and over again they continue to send out Shoppers who refused to follow orders and will not purchase for me my dog and cat the necessities of life that we specified after I have spent over $300 sometimes; we have received nothing and had to cancel the order could not get the money refunded for another week. then on multiple occasions I have no food my dog has no food and my sick cat has no food and my sick cat nearly died from starvation. and they say things to me like I know you’re frustrated and we will give you $5 and we won’t use that Shopper again, but they do it again and again. I Had a Brain Injury so I can’t use technology properly and they are taking advantage of me and harming me my dog and my cat and this has to stop now! other people use instacart and are not abused and their animals are not treated with cruelty and defrauded! my sick cat has no food again because the Shopper refused to follow orders. I was charged $180 and I have to wait 5 to 7 days! that is animal cruelty again!