Instacart complaint: Computer glitches

Name: Computer glitches
Item: Instacart
Author: Carolyn

Open 27 Dec 2020 192 views Supermarkets / Grocery Stores

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Filed 27 Dec 2020 by Carolyn

I tried to communicate with shopper to add something to order my order history was deleted I couldn’t add or subtract to order froze out account couldn’t make changes to order they took $75.00 out I can’t get my money back for 10 days I am elderly and have no more money to the 3rd of Jan 2021 horrible company they offered me nothing

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Case details

Status: Open
Company: Instacart
Filed: 27 Dec 2020
Desired resolution: Release my money back now And free delivery service membership
Problem: Order froze, payment held for days
About: grocery order
At stake: $75

Progress

Filed
Company notified
Company replied
Resolved

27 Dec 2020 Complaint filed and published
27 Dec 2020 Message from Bizzy: we notified Instacart about this complaint.

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