H&R Block complaint: tax return given incorrect information and loss W-2’s

I want to file my taxes and the person was not sure about my social security income. I was told my refund was $3000.00 if the other income did not affect my social security. I was told to contact social security . I knew it would not but I made the phone call to social security and was told NO did not affect my social security income. I called HR back and was told ok good but you need to come back to finalize your tax return . that needed my drive license. I wan back 4 days later and NOW I”m told I have to pay $2000.00 !!!!! big different

I would not file I want a CPA to look at my information. I also drop off my boyfriend w-s for his return to be complete
WELL GUESS WHAT THEY LOSS HIS W-S . THAT’S A PROBLEM BIG PROBLEM
SO HOW DO YOU FIX THE MISTAKE THIS OFFICE MADE. i am also filing a complain with the better business bureau