My complaint:
On 310 – I call HR to report an issue, I waited for 35 minutes to speak to someone. I got them on a call. They listened to my issues and asked me to hold while they looked into it. After an additional 15 the call got disconnected.
I called back in 40 minutes of waiting i got an automated message that the office was now closed and hung up.
On 311 I called @ 10am Central time, waited 40 minutes to talk to someone. That person forwarded me to another person. I waited 55 minutes online. I explained what was happening in the software and they ed that it is a bug in their software and send me over to technical support.
I then almost immediately got an automated message that the office is closed and got hung up on. This is at 1:15 Central time. On a Thursday.
I called back in , waited the customary 40 minutes to talk to someone. Explained that I’ve been hung up on several times after waiting hours upon hours. That person forwarded me to a customer escalation line.
Here I sit so far over an hour and 15 minutes.
Suggested solution:
They need to take better care of the customers.
I've been a loyal customer since 2005, This is my last year. Completely unacceptable customer service.
I have been waiting to receive my Emerald Card in the mail for the last several weeks, but never received it. When it was announced that the Stimulus Payments would be sent the same way as my tax refund, via my Emerald Card, I called to find out where my card was. They had no answers for me, and suggested I call the Emerald Card customer Service number, and if they could not track down my card that I should go to the nearest H&R Block Office to retain an Emerald Card in person. I called the Emerald Card Bank… Read more »